Any confirmation by the customer of an order entered on the site http://produitsetsoinsnaturels.com implies the irrevocable adhesion to the general conditions of sale.
The data recorded by the site constitutes the proof of all the transactions made between the customers and us.
The products are shipped after receipt of the order and its regulations. Once the order is validated by the customer, his invoice is presented to him, integrating the value of the shipping costs and deducting if necessary the reductions of which he could be beneficiary (gift voucher, credits, commercial discounts ...). The amount to be paid by the customer is indicated VAT in euros. The invoice will be inserted in the package. Once your order is sent through the site, produitsetsoinsnaturels.com will send you a confirmation e-mail within 48 hours.
The products are delivered to the delivery address indicated during the ordering process.
The orders are sent in simple letter to bubbles, normal parcel in colissimo without signature. Regarding participation in shipping costs, it varies depending on the destination.
For metropolitan France, Colissimo SIMPLE delivery with guaranteed 48-hour deadlines (working days Monday to Saturday 12h) Participation in packaging and shipping costs from € 3.00. (see Delivery) Delivery Colissimo Tracking with guaranteed deadlines of 48 hours (working days Monday to Saturday 12h) Participation in the costs of packing and shipping (even Delivery) Delivery Colissimo Tracking with delivery against signature, with guaranteed deadlines of 48 hours (working days from Monday to Saturday 12h); Participation in the cost of packing and shipping the package or even delivery.
For DOM-TOM, delivery Colissimo Overseas, the participation in postage preparation cost of the package varies from € 9.00 to € 260.20, depending on the weight of the package and the destination of the package. The exact price of the shipping costs will be indicated before the confirmation and the validation of his order.
For the International, Colissimo International delivery with participation in packaging and shipping costs varies from 9.00 € to 280.6 € depending on the weight of the package and the destination of the package. The exact price of the shipping costs will be indicated before the confirmation and the validation of his order.
Any complaint made after this period will be considered void and rejected because we will be released from this responsibility, from 24h after the delivery of the package.
We will in no way be held responsible for delivery times. Delays due to the carriers are not attributable to us and do not give right to damages.
- Delivery issues
You must check the conformity of the goods delivered at the time of delivery and inform us upon delivery. If products need to be returned, they must be returned within 14 working days of delivery.
Any complaint formulated outside this period can not be accepted. The return of products can only be accepted for products in their original state (packaging).
- Compliance or quality issues
We promise to refund or exchange products that do not match your order.
Attention: shipping and return can be entirely at your expense! An exchange or refund of the product or products. The return of a product in case of error can only be accepted for the whole package, the complete products, in their original condition (packaging) with a copy of the invoice.
In the cases covered by the European directive of June 13, 2014 and the Hamon Law. The shipping and return costs will be refunded if the error comes from us. In case of technical problem, we reserve the right to ask the Buyer to return the defective Product (s).
If the above conditions are fulfilled, we will proceed upon receipt either the re-shipment of a replacement product (subject to the merits of the request of the Buyer) Payment In the last step of validation of your order, you will have the choice between a secure payment or paypal.
If no payment reaches us within a few days of your order, it will be automatically canceled. If you choose payment by check, simply send us a check for the amount indicated in euros (€) payable to:
Produits et Soins Naturels